Q: Is your software genuine from Microsoft?
A: Yes, our software are genuine from Microsoft.

Q: Will your product keys expire?
A: No, our product keys is full retail version, and will not expire.

Q: How are you able to sell the software at such a discount price?
A: We are Microsoft cooperative partner, we have a special deal with Microsoft, and all our software are directly from Microsoft.

Q: Will I receive download link and product key if I order a download version?
A: Yes, we will send you download link and product key to your Email box, after your payment is confirmed.

Q: I placed an order, but I have not received download link and product key. What should I do?
A: Usually, we will deliver download link and product key to your Email box within 6 hours after receive your order, so please check if you left a correct Email address first. And, please check Spam/Junk folder if you didn't receive items in time. Rarely we will delay delivery, because sometimes the product is out of stock, and we need several hours to get it in stock from Microsoft. You can click "Contact us" to ask for your order status.

Q: Can I make payment via Credit Card?
A: Yes, we accept payment via Visa, Master, American Express and Discover credit card.

Q: Can I make payment via PayPal?
A: Yes, if you don't want to use Credit Card, or your payment via Credit Card failed, you can also leave your PayPal account (Email Address) when you place order, and we will send you a money request, you just need to login your PayPal account and confirm it.

Q: What should I do? If the product key you sent to me can't activate the software?
A: 1. Please make sure the software on your PC is downloaded from us.
    2. Please make sure you have uninstalled the previous programs from your PC completely.
    3. Please click "Back", and activate the software by phone.
    4. If the steps above you have done, and the product key can't work still, please cut a screenshot of the error message, and sent it to us by Email, we will contact Microsoft, and send you a new key.

Q: What to do, if the download link you sent expired?
A: The offcial standard download link of our software is temporary valid, if it has expired when you use it, please contact us for a new link, and we will also send you a download link on our server, you can also click it to download the installation files, the installation files on our server are also from Microsoft.

Q: My trial version of Office has or is about to expire and I if i purchase your license key,Can I use the key directly. Do I have to uninstall first before installing it?
A:You need download from the link in your download mail .If you have an Original DVD is also ok please make sure they are same version .You can purchase the product you need on www.mssoftwareit.com directly, and you can contact us directly to help you with the purchase process through livechat or mail.

Q:How many PCS one license key for?
A:One license for One PC.

Q: I want buy Microsoft software online, but I read another site cheaper than you. Why?
A: Yes. There are many site sell cheap software, but their software version for Students and developer, their keys will block by Microsoft around one month. Our software are reatail version, it can be used forever after activated.

Q:One exe. file can be use on different PCS? And ,if I have 3 copmuters, how many licenses I need to buy?
A:Yes ,you just need to download one time for same version office, they can use on different computers. but one license key just can be use on One PC.SO,You need buy 3 licenses

Q:what is the difference between 32 bit and 64 bit. how to choose?
A:The terms 32-bit and 64-bit refer to the way a computer’s processor (also called a CPU), handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than a 32-bit system. and if you CPU is 32 bit ,you needs to chose 32 bit office ,it if is 64 bit ,you'd better chose 64 bit office.

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 7 or Windows Vista, do the following:
  1. Open System by clicking the Start button Picture of the Start button, right-clicking Computer, and then clicking Properties.
  2. Under System, you can view the system type.

If your computer is running Windows XP, do the following:

  1. Click Start.
  2. Right-click My Computer, and then click Properties.

          * If you don’t see “x64 Edition” listed, then you’re running the 32-bit version of Windows XP.
          * If “x64 Edition” is listed under System, you’re running the 64-bit version of Windows XP.

Q:All of your product is download version?if i want hard copy.what should i do?
A:All the product price we give is download price ,but if you want hard copy . You need pay $38 for shipping charge, When you add to cart, our system will show you to choose the version you prefer. Just choose Boxset version will be ok .Not every version have Boxset version. Some special district such as few express reach areas. Please inform us after you make an order.

Q: Do I need write a full address when I make an order?
A: Yes! you need write your full address, includ the postal code, if you leave the postal code blank, you can't pay for it sucessful.

Q:After I make the order ,how long i will receive the the link and the licece key?
A:During 12 hours in common, except Saturday ,if you made order on saturday, you will be receive your link in 24 hours or on Monday ,bucause we are rest on Sunday.

Q: I'm looking for my Product Key from a recent purchase.
A: We often send download mail to the mail you left on our website.You just need to check your mail both in box and spam will be ok.if you cannot get the download mail in 24 hours. Please mail us or leave message to us through livchat.we will response you in 8 hours.

Q: I have a question about how to use my Microsoft Product, I have gotten a little trouble in installing a Microsoft Product.
A: If you have questions or some challenges with installing your Microsoft Product we suggest you mail us or left message to us.

Q: I need a disk copy to instead of my download version.
A: OK. You just need to make up for the price difference, then mail us if you need additional assistance, please feel free to contact us trough mail or livechat from Monday to Sunday.

Q: I have not yet received my email confirmation /invoice after purchasing my microsoft product.
A: Please be sure you have looked in your inbox and your junk mail folder as a first step for the email confirmation for the account you used .If you need the DOC invoice please mail us.

Q: When i input the key ,it tell me the key had been active by maximum,what can i do next?
A: Please uninstall ,try to active it buy phone ,it you still cannot active it ,contact us for help.

Q: I am a business man, i'm interested to become affiliate partener ,Do you have an affiliate program for this ?If yes, please provide me details like commision rate . Affiliate system,payment method, terms.etc.
A:Yes ,We need long-term partener, and to give generous commission for the purpose to win, you can email us, we go into the details via E-mail.

Q: When I install the software appear error "1406", what should we do?
A: The error 1406 means that your account has no permission to modify the registry key on your machine.

I suspect that you have found this: http://support.microsoft.com/kb/838687.

You may do this:

1. Verify you have local administrator permission for your machine.

2. Install Fixit in Method 4.

3. Disable all of your local security programs, like AVG/firewall and then install Office in Windows Clean boot.

Windows 8 clean boot steps:

a) Press the 'Windows + R' key to open run box
b) Type 'MSCONFIG' and click 'Ok'.
c) Click the 'Boot' tab and uncheck 'Safe Boot' option.
d) On the 'General' tab, click to select the option 'Selective startup', and then click to clear the optionLoad startup items check box.
e) On the 'Services' tab, click to select the 'Hide all Microsoft services' check box, and then click'Disable all'.
f) On the 'StartUp' tab, click 'Open Task Manager'. In the Task Manager windowunder startup tab, right click on each startup item which are enabled and select 'Disable'.
g) Click 'OK', and then click Restart.

Q: When I install the software wihch downloaded from your link, it give me an error "Setup cannot continue because a required file is either corrupted or not available. Run Setup again from the original source disc or download location".

A: You can resolve this problem by following methods:
1. Please extract the .iso or .rar file with winzip, 7-zip, winrar, etc.
2. Please move the installation folder to root C:\, and then double click setup.exe to install the software.
3. You can over come it by using demon tools
4. Start the computer in clean boot mode and then try to install the program.

Note: Ensure to save the download file.

Refer to the link below to know how to start the computer in clean boot mode:


Note: Ensure to restart the computer to normal mode (Step 3 in the above link) once the troubleshooting is complete.

Clean boot is performed to disable all startup programs and 3rd party services on the computer and check if they are conflicting with the Office program. If so, you may disable the unwanted software which conflict with the suite or update the same.

If you have tried above methods, but still get this error, please contact us for a new download link, download and install again.

Q: I can't install Office 2013 error: Setup can't  find or validate an installation file. Please try reinstall Office from your installation source, or if you install from a downloaded package,please re-install. if you continue to have problems,please contact Microsoft or your system adminstrator.

A: - Copy all the files in the installation folder to one on your hard disk, one with a short name and close to the drive letter.

The idea is to reduce the overall path length to the installation files, so instead of having

"C:/Borozoro/blah/.../bleurh/bl.../Microsoft Office 2013 Professional Plus x64"

we have

"C:/MSOffice 2013"

then install from there.

Q: I bought a DVD version software from you, but my computer has crash, so I reinstall it, but it is failed. What can I do next?
A: If you following the instruction reinstall strickly and it is failed. Please try to do like below.


   How to use?
  1. Download and Extract it.
  2. Close all applications, Run MicrosoftFixit50485.msi
  3. Reboot OS

Q: When I install office 2016 professional Plus on my pc, I am unable install it on my pc because "CLICK TO RUN" issure.

A: Office installed using Click-to-Run and Window Installer on same computer isn't supported
You'll get this error message if you try to install an Office 365 product or a standalone Office 2013 or Office 2016 application (like Visio, Project, Skype for Business, or OneDrive for Business) while you have 2013 or 2016 version of Microsoft Office Professional Plus or the 2013 or 2016 version of Microsoft Office Standard already installed on your computer.

         error "click to run"

Click-to-Run is the technology used to install Office 365 subscription and most other Office 2013 and Office 2016 products. Windows Installer technology (MSI) is used to install the volume license editions of Office, like Microsoft Office Professional Plus and Microsoft Office Standard.

Unfortunately, you can't have Office products of the same version (like 2013 or 2016) that use two different installation technologies installed on the same computer. This also applies to standalone applications like Visio, Project, Skype for Business, or OneDrive for Business.

You also can't have two different versions of Click-to-Run applications on the same computer. For example, you can't have Office 2013 and Office 2016 applications installed using Click-to-Run on the same computer. For more information, see "Stop, you should wait to install Office 2016" error.

To fix this problem, follow the steps in Uninstall Office 2013, Office 2016, or Office 365 from a Windows computer to remove the Windows Installer version of Office. Then, retry the installation of Office you were doing when you got the error message. Unless you've decided to stay with the Windows Installer version of Office and not install the Office 365 product.